AmericanForcesTravel.com (AFT) is the ONLY e-commerce joint travel service leisure travel website.

No. Priceline, through the Priceline Partner Network (PPN), is under contract to the DoD and works jointly with Service representatives to operate AFT.

The best protection is to purchase the trip insurance offered on the site through Allianz. Depending on the circumstances, the suppliers may agree to a refund, but it will be case by case.

AFT is intended for personal leisure travel. However, if the instances where your service regulations allow you to book official travel on your own, then you may book official travel using AFT. Be aware that since government negotiated rates will not be available, the terms and conditions associated with your booking may not allow the flexibility afforded by travel booked through official channels. Consult the Joint Travel Regulation and your service travel regulations prior to booking anything for which you expect reimbursement.

Absolutely. Just make sure you read the cancellation policies prior to making your reservation.

Bookings will not be cancelled.

No. When you authenticate to use AFT, you are providing proof of identity.

This will depend on the product and type of booking made especially with hotels. Most deeply discounted hotels do not allow you to earn points. Airline and car rentals usually allow you to earn your points.

Contact Customer Care 1-888-368-5340

For cruises, call 1-877-937-2452, for all other purchases call 1-888-368-5340.

If a cancellation is necessary due to new military orders, the travel may be able to be changed to a different date. Contact Customer Care 1-888-368-5340. You may be required to submit a copy of the orders via FAX or email.

In most cases, other family members or friends may be included if traveling with the Eligible Patron and if allowed by the vendor. Verify eligibility by reading the vendor terms and conditions prior to booking.

Not at this time. The feature may be added in the future. You can book yourself by calling 1-407-939-5277

Most hotels will be glad to accommodate you if rooms are available. If you have disability needs (for example only, you need a wheelchair accessible room or require the use of service animal) you must call the hotel after your booking is made and verify that your needs can be met. We cannot accommodate disability needs in advance of your booking. If your disability needs cannot be accommodated by the hotel, please call customer service.

Refunds will be made according to the supplier’s cancelation policy. When using MAC flights, it is advisable to purchase cancelation insurance through Allianz.

The MILITARY STAR card is temporarily NOT available as a payment method as of Dec 7, 2023. Our team is actively working to reinstate this service at the earliest opportunity. We appreciate your understanding and patience.

For cruises, call 1-877-937-2452, for all other purchases call 1-888-368-5340.

If your installation has a travel office, contact them for assistance. Otherwise, contact Customer Care 1-888-368-5340. For cruises, call 1-877-937-2452.

Yes. Call customer care at 1-888-368-5340 for assistance.